Effective date: June 1, 2025
Last revised: August 7, 2025
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your sensitive information.
By visiting helpwrc.org (the ‘Website’) you accept and consent to the practices described in this Privacy Policy including the processing of your personal data under this lawful basis.
More formally, we are the Workers’ Resource Centre, a charitable organization registered in Calgary, Alberta, Canada. Our Charitable Registration number is 857269708RR0001 and our registered office is at #230, 999 8 St. SW, Calgary, AB, T2R 1J5.
For the purposes of this privacy policy, Carolyn Krahn is the Data Controller.
If you have any concerns about the way we use your information or any questions about this Privacy Policy, please let us know. We can be contacted via email at info@helpwrc.org or you can write to us at the address above.
How We Use Your Information
- Contact you to set up intake and casework appointments
- Access your eligibility for our free services
- Provide links to external resources that may be able to assist with your issue
- Send you information, updates and resources related to the Workers’ Resource Centre and workers’ rights in Alberta.
We compile statistics about user trends on our Website, which are used by third party organizations to understand how users interact with organizations, brands, and one another online and to advise about these things. These statistics are drawn from a dataset which does not contain any information from which you can be identified.
What We Collect
Information you give us—this is information about you that you give us by filling in forms and questionnaires on our Website, one of our partner websites or by corresponding with us by phone, email or otherwise.
We use this information to assist you with claims, reports, complaints, and appeals with Employment Insurance (EI), Alberta Employment Standards, Labour Program (Canada), Alberta Human Rights Commission, Canadian Human Rights Commission, Alberta Income for the Severely Handicapped (AISH), Canada Pension Plan – Disability (CPP-D) Workers Compensation Board of Alberta (WCB), and other relevant services.
The information we collect depends upon the nature of your issue and the specific services that you request from us. We only request the minimum data required for you to use our services.
Information We Collect:
- Personal Information – including your name; date of birth; phone number; email address; home address; photos of government-issued identification; paystubs; records of employment; social insurance number; sources of income; employment status; gender; race; sexuality; sources of income; details about discrimination you have experienced; safety issues at work; details about illness, injury, and/or disability; significant dates (i.e. date of termination, most recent date you experienced discrimination); and any additional documentation or details you choose to disclose about the nature of the issue you are experiencing.
- Information about your visit – this includes the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), pages you have visited, page response times, download errors, length of visits to certain page and page interaction information (such as scrolling, clicks, and mouse-overs).
The information and content held on our Website is deployed geographically to maximize user experience. All information that could identify individuals within Canada is only processed within Canada. We will never share your user information with third parties for promotional purposes.
We take the security of your personal data very seriously. Our approach to information security is constantly evolving and continually reviewed. We have adopted industry best practices from both technological and business process perspectives in order to make the security of your data a key part of the way we operate.
Use Of Third Parties
The Workers’ Resource Centre uses a number of trusted third-party service providers to deliver its services. These include:
- communication service providers (email, telephone and video conferencing)
- website management and hosting providers
- online form providers
- client relationship management systems for maintaining client and donor records and processing donations
We only collect and store personal data that users explicitly provide to us through our website, digital forms, email, telephone, video conferencing and in-person meetings. If an individual becomes a client of ours, their information is transferred to our internal client relationship management system for secure record-keeping.
We do not bill users for services, and we do not store or process credit card data directly. All donations are handled securely through third-party platforms. We ensure that all third-party providers we work with comply with applicable privacy and data protection standards.
Our Website may contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies. We assume no responsibility or liability for any third-party sites’ privacy policies or practices. We advise you to read the privacy policy of each site you visit before you submit any personal data to these websites or use their services.
Access to Information
You have the right to find out what information we hold about you. You can exercise that right by contacting us, and we will send you your information in a suitable electronic form within 20 working days. To make a request for information please contact info@helpwrc.org.
If your personal data is incorrect, you have the right to rectify this information and ensure that it is accurate and up to date. If your data is incorrect, please contact us at the email address above and a member of the team will make the correction.
You have the right to be forgotten and to have your personal identifiable information permanently deleted from our systems. If you would like to exercise this right, please contact us. There will be no charge made for reasonable electronic access to your information, your right to rectification or for your right to be forgotten from our systems.
Cookie Policy
The use of cookies on our website may limit the functionality of both the Website and our services. Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to make improvements.
By continuing to browse the Website, you agree and consent to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the storage device of your computer. Cookies contain information that is transferred to your computer’s storage device.
As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web and mobile interfaces, and what their use means to you. At the end, we’ve included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.
We use the following types of cookies:
- Strictly necessary cookies – these are cookies that are required for the operation of our Website.
- Analytical/performance cookies – these allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies – these are used to recognize you when you return to our Website. This enables us to personalize our content for you.
- Targeting cookies – these cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests.
We use Google Analytics to understand general trends about our content and traffic sources; for example, where users come from, which pages are most popular, which sites provide most traffic, how our marketing efforts impact the amount of visits we receive.
Data Retention
At the Workers’ Resource Centre, we retain complete case records of our clients for a period of 24 months.
At 24 months, we export the file to our encrypted offline archive and scrub direct identifiers (name, DOB, SIN, address, phone, email) within 30 days.
If you have not interacted with us or accessed our services during this period, we will delete direct identifying information (name, address, date of birth, social insurance number, documents you have shared with us, and notes on your file) from our systems within 30 days.
We collect and retain non-identifying information to help us better understand the needs of our clients, assess the effectiveness of our services, and make data-informed improvements. This anonymized information may include general demographic details such as age, gender, race or ethnicity, municipality of residence, the type of issue we supported you with, and the outcome of that support. This information cannot be used to identify you and is stored in accordance with applicable privacy legislation. We retain this data for up to 7 years.
You have the right to be forgotten at any point and can find out more about this in the ‘Access to Information’ section above.
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*Any changes we may make to our Privacy Policy in the future will be posted on this page.
